CHANGES TO YOUR BOOKING – BY YOU
If, after your booking has been confirmed, you reduce the number of participants, the payment will be forfeited for any cancelled members. You must notify us in advance of an increase in numbers, we will endeavour to accommodate an increase wherever possible.
CANCELLATION BY YOU
In the event of cancellation by you, we do not issue refunds. We advise you to take out insurance against cancellation.
CHANGES TO YOUR BOOKING – BY US
In the event of circumstances beyond our control; we reserve the right to make changes at any time to the adventures we offer, should this become necessary.
CANCELLATION BY US
In the event of cancellation by us we will offer an alternative date or voucher (valid for one year). We do not offer refunds. We advise you to take out insurance against cancellation.
Should any of our visitors test positive for COVID-19, preventing them from attending on the date of their booking, please let us know as soon as possible and we will simply postpone. We will work with our visitors to arrange a future date that is suitable for their adventure to take place. We don’t want anyone to miss out on the experience
Working Sled Dogs is a cool weather activity, during warmer weather adventures may be postponed until temperatures drop, this will ensure the welfare of our dogs. In these circumstances, we will offer an alternative date or voucher valid for one year.
In the event of winter weather warnings; extreme high winds, storm warnings, snow or icy conditions which could jeopardise visitor safety or our dogs welfare, we will postpone and offer an alternative date or voucher valid for one year.