Frequently Asked Questions
How long do the adventures last?
Your adventure will be approximately 1 – 2.5 hours in total, depending on how many people are booked for the session. This also depends on how long people would like to spend with our dogs.
There’s a named storm coming, what happens now?
When the MET Office names an imminent storm, all bookings will be postponed to ensure the safety of our visitors and dogs.
In the UK, the Met Office names any storm when it has the potential to cause disruption or damage. https://www.bbc.co.uk/newsround/34581210
Under the terms of our permission to operate our business on land/forest provided by NRW, we are not allowed to operate during severe weather.
Is there a weight limit?
There is no weight restriction for our Intro to Mushing adventure.
There is a weight limit of 14st (88kg) maximum for the 6 dog passenger ride adventure
I have a disability, am I able to have an adventure?
We aim to be as accessible as possible so everyone can live their life to the fullest!
Please email us at email@example.com or call us on 01745 777022 and we will advise on the most appropriate adventure for you.
I am pregnant, am I able to have an adventure?
We want all ‘mums to be’ to continue living life to the fullest. However, we must be mindful of your health and safety and your unborn baby, we would therefore recommend that you wait until after your baby is born to book an adventure.
Can I bring my dog?
Our dogs can be very vocal and full of adrenaline for work, this can be very overwhelming for other dogs, we therefore recommend that you leave your dog at home. If you do bring your canine companion, we advise that your dog remains in your vehicle whilst on site.
We do request that you definitely do not bring you dog if they have suffered from Kennel Cough, sickness or diarrhoea within the last two weeks. Please do not bring bitches in season.
Are spectators allowed?
Absolutely! Please ensure your spectators are dressed for the elements as they will be on site with us in the forest, they are welcome to take pictures and videos, spur on the team and fuss the dogs if they wish.
Can I take my own photographs?
Absolutely! We encourage you to take photos and videos. We would love for you to share with us and your networks and tag us on social media.
Can my child do the adventure without me?
Parents with children under 16 years old must remain on site (Junior Academy exempt). We encourage parents to spectate, cheer on their children and take pictures and videos if they would like.
Can I change the date of my adventure?
We request 48 hours notice if you need to change the date of your adventure. We aim to be as flexible as possible, should you need to reschedule, we will do our best to accommodate you with a new available date. We do not offer refunds. We advise you to take out insurance against cancellation.
Will my adventure be postponed?
In the event of circumstances beyond our control; we reserve the right to make changes at any time to the adventures we offer. Our business is at the mercy of the elements and therefore on occasion it is necessary to make difficult decisions in order to ensure visitor and dog safety.
Your booking may be postponed for the following reasons:
MET Office Severe Weather Warnings
Red – YES
Amber – VERY LIKELY
Yellow – POSSIBLY
Thunder & Lightening – YES
We continuously monitor the weather conditions, temperature and humidity, this includes warm weather, heavy rain, storms, snow and ice.
Warm Weather – Working Sled Dogs is a cool weather activity, during warm weather adventures may be postponed until temperatures drop, this will ensure the welfare of our dogs. In these circumstances, we will offer an alternative date or voucher (valid for 12 months).
Heavy Rain & Wind/ Storms – In the event of excessive rain and high winds, we would genuinely be concerned for our dogs welfare, both mentally and physically. In these circumstances, we would likely recommend postponing your adventure to an alternative date or offer a voucher (valid for 12 months).
Snow & Ice – Ideal conditions for sleddogs! However, at present we only offer a ‘Dryland Mushing Adventures’ which is very different to ‘On Snow’. Wheels are used instead of sleds, which are clearly not advisable on snow or icy trails.
We also live in a location that is extremely remote and rarely cleared by snow ploughs, making it almost impossible to venture out, unless in a tractor or 4×4 (and this is not a guarantee of safety). Our dogs are transported to the forest to meet our visitors, which inevitably becomes inaccessible. We do not recommend our visitors attempt to travel in potentially dangerous conditions.
When the roads have cleared we again monitor the trail conditions, if snow thaws and refreezes this becomes extremely dangerous for dogs working. In these circumstances, we would likely recommend postponing your adventure to an alternative date or offer a voucher (valid for 12 months).
Can I get a refund?
In the event of cancellation by you, we do not issue refunds.
In the event of postponement by us, we will offer an alternative date or voucher (valid for 12 months). We do not offer refunds.
We advise you to take out your own adventure travel insurance.